FAQ
Is Body Cup™ Therapy Safe?
Yes! Our devices feature timed releases to avoid overuse alone with a single-press release incase the pressure is bothersome. Each supper also comes with a built-in heating unit that reaches temperatures as high as 122°F (50°C) without any flames! However, please note that if you suffer from any health conditions or utilise medical devices, you may want to consult with your physician before undergoing any kind of therapy, cupping included.
Are they easy to use at home, by yourself?
Our devices are intuitive right out of the box and very easy to apply to enjoy a healthy therapy session from home. Featuring four buttons to control all the beneficial functions of our supers, Body Cup™ Therapy is simply the most effective at-home remedy for reliving tension and promoting long-term health.
Should I use several devices at the same time?
To maximise your session's benefits, we suggest applying several of our devices for simultaneous function, saving time and enhancing the effectiveness of the session.
Will it hurt or damage my skin?
With several levels of intensity, you are able to adjust the suction, massage, and heating power of our devices with ease to help you become comfortable with our devices at low levels before progressing. Starting at a low level is most optimal for beginners and does not hurt or cause permanent skin damage. However, with extended use, you may notice the classic red circle bruises on your skin, this is temporary and indicates the effectives of our devices. These marks will gradually disappear within a few days and they are nothing to worry about!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@bodycup.shop
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to contact us and send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support email at info@bodycup.shop
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@bodycup.shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your life easy! Please send us an email to info@bodycup.shop and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.